This Privacy Policy explains how Hunt & Hawk Pty Ltd (“Hunt & Hawk”, “we”, “us” or “our”), trading as Missing Link, collects, uses, discloses, and protects personal information when you access our website, use the Missing Link platform, or otherwise interact with us.

We are committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as other applicable privacy and data protection laws.

By using the Missing Link platform or our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Missing Link is a SaaS platform operated by Hunt & Hawk Pty Ltd, a company registered in Brisbane, Queensland, Australia.

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

Email: hi@huntandhawk.com

2. The Information We Collect

We may collect personal information in a variety of ways, including:

• Directly from you, when you create an account, request a demo, contact support, or submit forms

• Automatically, when you access our website or platform, through cookies and usage tracking

• From third parties, where permitted, such as integrations, service providers, or platforms you connect to Missing Link

The types of personal information we collect are outlined below.

2.1 Account Information

When you register for Missing Link, we may collect:

• Full name

• Email address

• Company name

• Job title

• Login credentials

• Account preferences

2.2 Billing Information

If you purchase a subscription, we may collect:

• Billing contact details

• Payment information (processed securely via third-party payment providers)

• Transaction history

We do not store full credit card details on our servers.

2.3 Website Visitors, Platform Users, and Prospect Data

Missing Link may collect personal information across three distinct contexts:

• Website Visitors, who browse our website or submit enquiries

• Platform Users, who create accounts and use the Missing Link services

• Prospects and Business Contacts, whose information may be uploaded or imported by customers for outreach purposes

We treat each category of information appropriately and only process it in connection with providing and improving our services.

2.4 Customer Data and Prospect Information

Missing Link is designed to support sales and outreach workflows. Customers may upload, import, or process business contact data, including prospect information.

This may include:

• Names

• Business email addresses

• Job titles

• Company information

• LinkedIn profile data

• Prospect lists uploaded via CSV files

• Contact data sourced through customer workflows or integrations

Customers are responsible for ensuring they have the lawful right to upload and use this information in connection with the Missing Link platform.

We process this data solely for the purpose of providing the services to our customers.

2.5 Information Collected From LinkedIn and External Platforms

Where customers connect workflows involving LinkedIn or other external platforms, Missing Link may process limited business contact information made available through customer inputs, uploaded lists, or authorised integrations.

This information is processed only to provide the services requested by our customers.

We do not:

• Sell prospect or contact data

• Use uploaded prospect information for our own marketing

• Share prospect data except as necessary to deliver the platform functionality

2.6 Usage and Technical Data

When you use our website or platform, we may automatically collect:

• IP address

• Device and browser type

• Operating system

• Pages visited

• Platform activity and engagement metrics

• Log files and diagnostic data

• Cookies and tracking technologies

2.7 Communications

We may collect information you provide when:

• Requesting a demo

• Contacting support

• Submitting website forms

• Communicating with our team

3. How We Use Personal Information

We use personal information to:

• Provide, operate, and maintain the Missing Link platform

• Enable prospecting, outreach, and lead management features

• Process subscriptions and billing

• Provide customer support

• Improve and develop platform functionality

• Monitor usage, performance, and security

• Communicate service-related updates

• Send marketing communications where permitted by law

We do not sell personal information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality

• Analyse traffic and usage

• Improve user experience

You may disable cookies via your browser settings, though some features may not function correctly.

5. Disclosure of Personal Information

We may disclose personal information to:

• Cloud hosting and infrastructure providers

• Payment processors

• Analytics and performance monitoring providers

• Customer communication and support tools

• Professional advisers (legal, accounting)

• Regulatory authorities where required by law

We only share information necessary for those providers to perform services on our behalf.

6. Overseas Disclosure

Some service providers we use may be located outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with applicable privacy laws.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Misuse

• Loss

• Unauthorised access

• Disclosure or alteration

However, no online transmission or storage system is completely secure.

7.1 Government Identifiers

We do not collect, use, or adopt government-related identifiers (such as Tax File Numbers, Medicare numbers, or passport details) except where required by law.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide the platform services

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

When no longer required, information is securely deleted or de-identified.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if needed.

Please contact:

hi@huntandhawk.com

We will respond within a reasonable timeframe.

10. Marketing Communications

We may send marketing communications where permitted under applicable law, including the Australian Spam Act 2003 (Cth).

You may opt out of receiving promotional communications at any time by:

• Clicking the “unsubscribe” link in our emails

• Contacting us directly at hi@huntandhawk.com

We will always respect your communication preferences.

11. Complaints

If you believe we have breached applicable privacy laws, please contact us at hi@huntandhawk.com.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.

We encourage you to review this policy regularly to stay informed.

© Hunt & Hawk Pty Ltd trading as Missing Link. All rights reserved.